Last updated: March 19, 2024
This Refund Policy describes our guidelines for refunds and cancellations. Please read this policy carefully to understand our practices regarding refunds.
All purchases made through our platform are final and non-refundable. This includes API credits, subscription plans, and one-time purchases. We do not offer refunds for any unused credits or services.
In exceptional circumstances, we may consider refund requests on a case-by-case basis, including technical issues preventing service usage, duplicate or unauthorized charges, and significant service disruptions.
To request a refund, please contact our support team at support@mydeepseekapi.com with your account details, transaction information, and reason for the refund request.
If a refund is approved, it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
If you have questions about our refund policy, please contact us at support@mydeepseekapi.com
