Last updated: March 19, 2024
This Refund Policy describes our guidelines for refunds and cancellations. Please read this policy carefully to understand our practices regarding refunds.
All purchases made through MyDeepSeekAPI are considered final and non-refundable. This includes, but is not limited to:
We do not provide refunds or partial refunds for:
Once a transaction is successfully processed, the payment is considered final and will not be reversed unless it qualifies under one of the exceptions outlined below.
While all purchases are generally non-refundable, we recognize that certain situations may require special consideration. We may grant refunds under exceptional circumstances, evaluated on a case-by-case basis. These include, but are not limited to:
If you believe you qualify for an exception, please contact our support team at support@mydeepseekapi.com. Your refund request should include:
We aim to review all requests fairly and respond within a reasonable timeframe.
If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase. Please note the following:
We are not responsible for any delays caused by external financial institutions or payment gateways.
We encourage you to contact us directly before initiating a chargeback through your bank or payment provider. Filing a chargeback without first attempting resolution through our support team may result in the suspension or permanent closure of your account due to breach of our Terms of Service.
If you have any questions or concerns about this Refund Policy, or if you wish to submit a refund request, please contact our support team:
š§ Email: support@mydeepseekapi.com š Support Hours: Monday to Friday, 9:00 AM ā 6:00 PM (GMT+8)
We are here to help and will do our best to address your concerns promptly and fairly.