Refund Policy

This Refund Policy describes our guidelines for refunds and cancellations. Please read this policy carefully to understand our practices regarding refunds.

1. General Refund Policy

All purchases made through MyDeepSeekAPI are considered final and non-refundable. This includes, but is not limited to:

• API credit packages
• Subscription plans (monthly, annual, or custom durations)
• One-time purchases of additional features, services, or tools

We do not provide refunds or partial refunds for:

• Unused or remaining API credits
• Unused subscription periods
• Early termination of subscription plans
• Change of mind or dissatisfaction without a valid technical issue

Once a transaction is successfully processed, the payment is considered final and will not be reversed unless it qualifies under one of the exceptions outlined below.

2. Exceptions to Our Policy

While all purchases are generally non-refundable, we recognize that certain situations may require special consideration. We may grant refunds under exceptional circumstances, evaluated on a case-by-case basis. These include, but are not limited to:

• Technical Issues: If you encounter persistent technical problems that prevent you from accessing or using the service despite following our support guidance.
• Duplicate Payments: If you are accidentally charged more than once for the same transaction.
• Unauthorized Transactions: If your account is compromised or used without your consent and results in an unauthorized charge.
• Significant Service Disruption: If our platform experiences an extended outage or critical failure that significantly impacts your ability to use the service.

If you believe you qualify for an exception, please contact our support team at support@mydeepseekapi.com. Your refund request should include:

• The email address associated with your account
• The date and time of the transaction
• Payment reference or invoice number
• A detailed explanation of the issue or reason for the request
• Any supporting screenshots or documentation

We aim to review all requests fairly and respond within a reasonable timeframe.

3. Refund Processing Time

If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase. Please note the following:

• Refunds will typically be processed within 5 to 10 business days after approval.
• Processing times may vary depending on your bank, payment provider, or credit card issuer.
• We will notify you via email once your refund has been processed.

We are not responsible for any delays caused by external financial institutions or payment gateways.

4. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback through your bank or payment provider. Filing a chargeback without first attempting resolution through our support team may result in the suspension or permanent closure of your account due to breach of our Terms of Service.

5. Contact Us

If you have any questions or concerns about this Refund Policy, or if you wish to submit a refund request, please contact our support team:

📧 Email: support@mydeepseekapi.com 🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)

We are here to help and will do our best to address your concerns promptly and fairly.